How Web Developers Can Keep Customers Happy

Website designers and web application developers provide support for the sites they developed. Most of the companies are small and don't have large marketing budgets, so they relies on word of mouth generated by happy customers. Developers typically either host or have VPN access to customer sites and when customer experience problem with the site they call web developer and get problem fixed. And customer satisfaction very much depends on their website uptime and service level provided by the web developer.

There is way for developers to improve customer satisfaction. Using Monitis internal monitoring, web developers can setup monitoring agent and perform customer server monitoring right from their location. By checking all the nodes between end user and server they got complete and exact picture and early notification about current or upcoming problem.

Combined with external monitoring, internal monitoring may provide more proactive way to handle problems. Even if it is intranet application, developers can use VPN connection for monitoring the application. When customer calls developer he will be please to hear “yes, we know the problem and already working on it.” Or developers may call their client and say "we notice an issue on your server and will fix it now." Moreover, by monitoring nodes, developers may quickly identify problem and fix it, thus increasing their productivity and reducing mean time-to -repair (MTTR).

5 Reasons for Merging Internal and Exteral Monitoring

Most on-demand website monitoring service providers only provide external website monitoring. Althoug being an important performance control service, external monitoring alone cannot identify the root cause of failures. Merging internal and external monitoring data provides the following benefits:

1. Quickly indentify and fix the cause of failure or slow response, thus reducing site downtime.
2. Fix the issue before it affects end-user experience
3. Understand internal and external user experiences
4. Check network latency and connection failure between you and your business partner and dependant web services.
5. Find causes of past failures by analyzing historical data and plan appropriate infrastructure investments.

On-demand Website Performance Management and Monitoring service Monitis (www.monitis.com) adds new subscription plans. Monitis provides website availability, performance, and traffic monitoring services. In addition to the existed Free, Personal, Basic and Plus plans, Monitis now provides Personal+ and Basic+ plans. Monitis is one of most complete web systems performance monitoring services, which provides variety of metrics both for IT and Business users.